Privacy Policy

Introduction

Julian Maylett ("we," "our," "us," "I") provides this Privacy Policy to inform you about how we collect, use, and protect any personal information you share with us when accessing our programmes, mentorship services, or related platforms.

This Privacy Policy explains how your Personally Identifiable Information (PII) is used when you interact with our website, coaching services, or online platforms. PII includes any information that can be used alone or in combination with other data to identify, contact, or locate an individual. We process PII as a Data Controller in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We reserve the right to update this Privacy Policy at any time. By accessing our programmes, mentorship services, or related content, you acknowledge and agree to the terms outlined in this policy, regardless of whether you have reviewed the latest version.

UK Data Protection Compliance

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which govern the collection, storage, and use of personal data for individuals in the United Kingdom.

In accordance with these regulations, we:

• Allow users to visit our site anonymously.
• Provide a clearly accessible Privacy Policy on our website.
• Ensure that users have the right to access, modify, or request deletion of their personal data.

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may request that inaccurate or incomplete data be corrected.
• Right to erasure — you may request that we delete your personal data where there is no compelling reason to continue processing it.
• Right to restrict processing — you may ask us to limit how we use your data in certain circumstances.
• Right to data portability — you may request your data in a structured, machine-readable format to transfer to another service.
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please email support@julianmaylett.com with "Privacy Policy" in the subject line. To protect your privacy, we may require verification of your identity before processing your request.

If you believe your data protection rights have been violated, you may contact us at support@julianmaylett.com or file a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

Lawful Basis for Processing

UK GDPR requires us to identify a lawful basis for each type of personal data we process. We rely on the following:

• Contract — processing your name, email address, and payment information is necessary to deliver the programme or service you have purchased.
• Consent — we send marketing emails only when you have explicitly opted in. You may withdraw this consent at any time.
• Legal obligation — we retain financial and transaction records as required by UK tax and accounting law.
• Legitimate interests — we use analytics data to understand how our website is used and improve our services, where doing so does not override your rights or interests.

Personal Identifiable Information

What personal information do we collect?

When you enrol in a programme, mentorship service, or make a purchase, we may collect the following personal information:

• Name — to verify your identity and address you appropriately.
• Email address — to communicate with you, provide programme updates, and share relevant materials.
• Mailing address (if applicable) — for billing or shipping purposes.
• Phone number (if applicable) — to assist with customer support.
• Payment information — to securely process transactions. Payment details are handled by a third-party payment processor and are not stored on our servers.

When do we collect information?

We collect personal information when you:

• Enrol in a programme or mentorship service.
• Subscribe to a newsletter or mailing list.
• Contact us for support or enquiries.
• Participate in surveys, marketing activities, or interact with our website.

How do we use your information?

We may use the information we collect for the following purposes:

• To provide and manage your access to programmes, mentorship services, and coaching materials.
• To process payments and transactions securely.
• To communicate with you regarding programme updates, coaching sessions, or relevant content.
• To improve our services and personalise your experience.
• To comply with legal obligations and protect against fraud or unauthorised access.

How do we protect your information?

Your personal data is stored behind secure networks and is only accessible to authorised personnel who are contractually required to keep it confidential. We use Secure Socket Layer (SSL) encryption to protect sensitive information, and all transactions are processed through a secure third-party payment provider — no payment details are stored on our servers.

Retention

We retain your personal information for as long as necessary to provide our programmes, mentorship services, and customer support, or as required by legal and regulatory obligations.

• Active programme participants — your data will be retained for the duration of your enrolment and a reasonable period afterward to assist with enquiries, programme improvements, or compliance.
• Mailing list subscribers — your information will be retained until you choose to unsubscribe.
• Financial transactions — records related to purchases and payments may be stored for accounting, tax, and legal compliance purposes, as required by UK law.

Once data is no longer required, we securely delete or anonymise it in accordance with data protection regulations.

Tracking

Analytics

We collect certain personal and non-personal data to analyse website and programme performance, including:

• Device and browser information (e.g., IP address, operating system).
• Pages visited and interactions within our website.
• Clicks, scrolling behaviour, and timestamps.

This data helps us understand how users engage with our content and improve our services. We use Google Analytics to process this information in compliance with its Privacy Policy.

Cookies

This website uses cookies and similar technologies — small text files stored on your device when you visit our site. Our website is hosted on Cloudflare Pages. Cookies help us analyse website traffic, improve user experience, and ensure site functionality.

• Functional and required cookies are always active, allowing Cloudflare Pages to securely serve this site and maintain core functionality.
• Analytics and performance cookies (Google Analytics) are used only when you consent via our cookie banner. They help us track site activity, engagement, and performance.

You can manage your cookie preferences through your browser settings or by adjusting your consent in our cookie banner.

Do Not Track (DNT) Signals

We honour Do Not Track (DNT) requests, meaning we do not track user activity, place cookies, or use targeted advertising when a DNT mechanism is enabled in your browser.

Third-Party Disclosure

We do not sell, trade, or transfer your personal data to third parties without advance notice. This excludes trusted partners who assist in operating our website, processing payments, or providing services — as long as they agree to keep your information confidential.

We may also release data when required to:

• Comply with the law.
• Enforce our policies.
• Protect against fraud or security threats.

Non-personally identifiable data may be used for marketing, research, or service improvements.

International Data Transfers

Some of the third-party services we use, including Google Analytics, are operated by companies based outside the United Kingdom. As the UK is no longer part of the European Union, transfers of personal data to countries such as the United States are subject to specific safeguards under UK GDPR.

Google relies on Standard Contractual Clauses approved by the UK Information Commissioner's Office to ensure your data is protected to an equivalent standard when transferred internationally. You can review Google's data transfer practices and safeguards in their Privacy Policy.

We only use third-party services that provide adequate safeguards for international data transfers in compliance with UK GDPR.

Opting Out

You can control how Google collects and uses data through the Google Ad Settings page. You may also opt out of tracking by using the Google Analytics Opt-Out Browser Add-on.

Children's Privacy & Age Restrictions

We comply with the UK General Data Protection Regulation (UK GDPR) and the Children's Code (Age-Appropriate Design Code) to ensure the protection of minors' data.

• We do not knowingly collect, store, or process personal information from individuals under the age of 13.
• Our programmes, mentorship services, and website are intended for individuals aged 18 and above. If you are under 18, you must have a parent or guardian's consent to access any of our services.
• If we become aware that we have collected personal data from a minor without appropriate consent, we will take steps to delete the information immediately.

If you believe a child has provided us with personal data without consent, please contact us at support@julianmaylett.com.

Fair Information Practices

In compliance with the UK General Data Protection Regulation (UK GDPR), we have procedures in place to address any potential data breaches. If a breach occurs that compromises your personal data, we will:

• Report the breach to the UK Information Commissioner's Office (ICO) within 72 hours of becoming aware of it, as required by UK GDPR.
• Notify you without undue delay where the breach is likely to result in a high risk to your rights and freedoms.
• Take appropriate steps to investigate, contain, and mitigate any security risks.

We uphold the Individual Redress Principle, which ensures that individuals have the right to legally pursue enforceable actions against data controllers and processors who fail to comply with data protection laws.

If you believe your data rights have been violated, you may contact us at support@julianmaylett.com or file a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

Unsubscribe / Opt-Out

You have the right to opt out of receiving marketing emails at any time. To do so:

• Click the "Unsubscribe" link at the bottom of any marketing email.
• Follow the provided instructions to remove yourself from our mailing list.

Please note that transactional emails related to your programme enrolment, billing, or essential service updates may still be sent, as they are necessary for service delivery.

If you experience issues unsubscribing, contact us at support@julianmaylett.com and we will process your request manually.

Email Marketing & Communication Compliance

We comply with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR) regarding commercial emails and electronic marketing.

Why we collect your email address:

• To send information, respond to enquiries, and provide customer support.
• To process programme enrolments and send updates related to your purchase.
• To send additional information about our programmes or services — only with your explicit consent.
• To send marketing emails to our mailing list — but only if you have opted in.

In compliance with UK GDPR and PECR, we:

• Do not send marketing emails without explicit opt-in consent.
• Provide a clear option to unsubscribe in every marketing email.
• Do not use misleading subject lines or deceptive messaging.
• Include our business contact details in all emails.
• Ensure third-party email services comply with data protection standards.

You have the right to opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting support@julianmaylett.com.

Contacting Us

If you have any questions regarding this Privacy Policy or your data protection rights, please contact us at support@julianmaylett.com with "Privacy Policy" in the subject line.